Recruit UK

Head of Operations – Bristol

RecruitukLtd Salary: £50K to £55K

Background

Recruit UK is working with a successful, boutique Asset Management firm who require a high caliber and experienced Head of Existing Business to join and take a leading role in their client operations function in Central Bristol

Reporting into the Head of Client Operations; your role will be to manage and coordinate the strategic and day to day running of our Existing Business Department; taking responsibility for the performance, development, and motivation of the department through a number of Team leaders; ensuring that all our Existing Business activity for Sanlam UK is delivered to the required service & quality levels.

Through your team leaders you will manage a department of c.30-50 staff; where your role will be to ensure the capability and performance of the department continuously improves and adapts as we make digital enhancements to our systems and associated processesThis is an exciting time for the company’s Existing Business as they are migrating & centralising operational processes into Bristol from across our UK businesses to improve our customer experience and create a centre of operational excellence.

This is a fantastic role for a highly experienced and enthusiastic leader who can truly deliver through others and can build the capability of their reports and their wider team. A strong background in delivering continuous improvements and delivering large scale process and infrastructure change is a must.

The ideal candidate will have background knowledge of Wealth management and a good understanding of Life and Pensions servicing through various digital channels.

To Be successful for this role you will have the following:

  • Extensive financial services experience within a Life/Pension/Investments environment
  • Understanding of discretionary fund management
  • Extensive team management and team development/coaching/training experience
  • The proven ability to deliver through others
  • Superb stakeholder management experience
  • Driven by continuous improvement and customer outcomes
  • Change and transformation focused

A full role profile is available upon request

For more information regarding this role please contact Louise Bibb on 01179170416 or email Louise.bibb@recruitukltd.co.uk

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