Regulated Complaints Handler
Salary
30,000 - 35,000
Location
Bristol
Job Type
Full Time
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Regulated Complaints Handler
Salary c. £30-£35K (dependent upon experience)
I am actively working alongside a leading wealth and investment management firm, who have a large clientele across the UK, including Private and corporate clients.
Their Bristol based team is expanding and my client is actively seeking a motivated and organised individual to join them as a Complaint Handler / Administrator. This is a regulated position, so it is essential that you have financial services complaint handling experience from within a regulated Pensions and Investment environment.
Key duties for this role will include;
- Reporting to the Complaints Team Leader, ensuring that all complaints are managed and resolved promptly.
- Follow the rules of the FCA Dispute resolution handbook.
- Logging complaints on to relevant systems.
- Engaging with internal stakeholders as requested.
- Act as liaison point with the FCA and financial ombudsman service in connection to complaints that have been referred.
- Handle all complaints with tact and diplomacy.
- Handle all administration tasks within the complaints department.